Privacy Policy
Our commitment to our users is to protect their privacy. The information you entrust to us is only used to facilitate the provision of services and further personalize your service. We do not sell, rent or share your data with third parties. Discover our Privacy Policy below and understand how we collect your data, how this information will be used and how you can authorize or not receive promotional material.
This Policy is intended to inform Customers/Users of the general rules for processing personal data, which are collected and processed in strict respect and compliance with the provisions of personal data protection legislation in force at any time, namely the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
Fleur de Paris respects, as always, best practices in the field of security and protection of personal data, and to achieve this objective, it has taken the necessary technical and organizational measures to comply with the GDPR and ensure that the processing of personal data is lawful, fair, transparent and limited to validated purposes.
Fleur de Paris is determined to protect and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all the rights enjoyed by their respective holders.
1. Who are we?
Fleur de Paris is a website dedicated to selling flowers in Portugal.
2. Why this Personal Data Protection policy?
This Policy is intended to inform Customers/Users of the general rules for processing personal data, which are collected and processed in strict respect and compliance with the provisions of the personal data protection legislation in force at any time, namely the Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (“GDPR”).
Fleur de Paris respects best practices in the field of security and protection of personal data, having taken the necessary technical and organizational measures to comply with the GDPR and ensure that the processing of personal data is lawful, fair and transparent and limited to authorized purposes.
We are committed to the protection and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights enjoyed by their respective holders.
The rules set out in this Data Protection Policy complement the provisions, in terms of protection and processing of personal data, set out in the contracts that Customers/Users enter into with Fleur de Paris, as well as the rules set out in the terms and conditions that regulate the offer of different products and services and which are duly advertised on the respective websites.
3. What does this Data Protection Policy cover?
This Data Protection Policy applies exclusively to the collection and processing of personal data for which Fleur de Paris is responsible for the respective processing, within the scope of the services and products made available to its Customers/Users and in all situations in which it occurs processing of personal data by Fleur de Paris, namely through social intervention and development support actions.
The Fleur de Paris website may include links to access other websites that are not related to Fleur de Paris. The provision of such links is made in good faith, and Fleur de Paris cannot be held responsible for the collection and processing of personal data carried out through these websites, nor does Fleur de Paris assume any responsibility in relation to such websites, particularly regarding their accuracy. , credibility and functionalities available in them.
4. What is Personal Data?
Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.
A natural person who can be identified, directly or indirectly, in particular by reference to a name, identification number, location data, electronic identifiers or to one or more specific elements of their physical, physiological, genetic identity, is considered identifiable. mental, economic, cultural or social.
5. What does the processing of Personal Data consist of?
The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, through automated means, or not, namely the collection, registration, organization, structuring, conservation, adaptation, recovery, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.
6. Who is the Data Controller?
The entity responsible for processing personal data is Fleur de Paris, which determines the purposes and means of processing them.
For this purpose, if the holder of personal data needs to contact the person responsible for data processing, he or she may do so through the means and contact details indicated below:
Through the contact page (https://www.fleurdeparis/contactos); or by email (geral@fleurdeparis.pt).
7. Who is the Data Protection Officer?
The data protection officer plays an important role in the processing of personal data, ensuring, among other aspects, compliance of data processing with current legislation, verifying compliance with this Data Protection Policy and defining clear rules of processing of personal data, ensuring that everyone who entrusts it with the processing of their personal data is aware of how Fleur de Paris treats them and what rights they have in this matter.
Therefore, holders of personal data, if they wish, may send a communication to the Data Protection Officer, regarding matters related to the processing of personal data, using, for this purpose, the following contact:
Contact: geral@fleurdeparis.pt
8. What types of Personal Data are Processed?
Fleur de Paris, within the scope of its activities, processes personal data necessary to provide services and/or supply products, processing data such as name, address, telephone number, date of birth and address email, according to more detailed information made available to holders of personal data.
Without prejudice to compliance with legal standards regarding the conservation and transmission of data for the purposes of investigation, detection, repression of serious crimes, as well as other processing to which it is legally obliged, traffic data, geographic location, profile and/or consumption of the Customer/Users will be processed by Fleur de Paris, to the extent necessary for the respective provision of services. In this way, based on location, profile and/or consumption, the Customer/User will have access, in particular, to specific service functionalities, content suggestions and local information services.
Personal, traffic, geographic location, profile and/or consumption data are also processed for marketing purposes or dissemination of offers of goods or services from Fleur de Paris, if the respective holder has authorized it.
Personal data will also be processed, if the respective holder has authorized it, for the purposes of disseminating offers from Fleur de Paris, and informative newsletter emails from Fleur de Paris.
If there is prior consent from the Customer/User, it may be withdrawn at any time, without, however, the lawfulness of the processing carried out based on the previously given consent being compromised.
9. When and how do we collect your Personal Data?
Fleur de Paris collects your personal data, namely via telephone, in writing and through its website, guaranteeing, whenever necessary, the prior consent of the holder of the personal data.
Some personal data is essential for the execution of services and, in the event of their lack or insufficiency, Fleur de Paris will not be able to provide the product or service in question.
If the holder of the personal data is not a Client/User of Fleur de Paris, their personal data will only be processed when they are made available, namely through subscription to newsletters, in which case the rules of this Privacy Policy will apply.
The personal data collected may be processed electronically and in an automated or non-automated manner, ensuring in all cases strict compliance with personal data protection legislation, being stored in specific databases, created for this purpose and, under no circumstances, The data collected will be used for a purpose other than that for which it was collected or given consent by the data subject.
10. Who are the Recipients of Personal Data?
Without prejudice to the recipients indicated throughout this Data Protection Policy, Fleur de Paris may communicate the Customer/User's personal data, with the purpose of complying with legal obligations, namely to police, judicial, tax and regulatory entities.
11. What are the purposes of processing Personal Data and respective legal bases?
In general, the personal data collected is based on and intended for the management of the contractual relationship, the provision of contracted services, the adaptation of services to the needs and interests of the Customer/User, namely for the purposes of accessing specific functionalities of the services, content suggestions, local information services (namely about pharmacies, local services, etc.), information and marketing actions, as well as the inclusion of the Customer/Users in subscriber lists/directories.
Additionally, personal data may also be processed for the purposes of complying with legal obligations and for the purposes of investigating, detecting and repressing serious crimes.
Without prejudice to the additional information provided when collecting the data, Fleur de Paris may also, as long as legally permissible, use the personal data provided by the holder for other purposes, such as for the purposes of social intervention actions, sending complaints and suggestions, dissemination of the Group's institutional information and/or publicizing campaigns, promotions, advertising and news about Fleur de Paris products and/or services, as well as for carrying out market studies or evaluation surveys.
12. How long do we keep your Personal Data?
The period of time for which personal data is stored and preserved varies according to the purpose for which the information is processed.
In fact, there are legal requirements that require data to be kept for a minimum period of time. Therefore, and whenever there is no specific legal requirement, data will be stored and retained only for the minimum period necessary to pursue the purposes that motivated its collection or subsequent processing, under the terms defined by law.
13. What are your rights as a Holder?
As holders of personal data, Customers/Users are guaranteed, at any time, the right to access, rectify, update, limit and delete their personal data (except for data that are essential to the provision of services by the duly identified in the Form as being mandatory supply or to comply with legal obligations to which the person responsible for the processing is subject), the right to oppose the use of them for commercial purposes by and to withdraw consent, without this compromising the lawfulness of the processing carried out under of this consent, as well as the right to data portability.
14. How can you access, rectify, update, clean, delete, oppose the Processing of your Personal Data, or Remove consent?
Without prejudice to the provisions of the GDPR, the holder of personal data may do so, directly or upon written request, addressed to the respective Data Controller, through the contacts provided for this purpose in this document, as well as other contacts provided by geral@ fleurdeparis.pt.
15. How can you object to receiving contacts for Marketing purposes?
Fleur de Paris may promote new products or services to its Customers/Users, particularly via telephone, e-mail, SMS, MMS or any other electronic communications service, if the holder of the personal data has given respective consent.
If the holder of personal data does not wish to continue receiving these communications, they may, at any time, withdraw their consent to the use of their data for marketing purposes.
16. How can you complain?
Without prejudice to being able to submit complaints directly to Fleur de Paris, using the contact details provided for this purpose, the Customer/User can complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contact details provided by this entity for this purpose.
17. What measures are adopted by Fleur de Paris to ensure the security of your Personal Data?
Fleur de Paris is committed to ensuring the protection of the security of the personal data made available to it, having approved and implemented strict rules in this matter. Compliance with these rules constitutes an obligation for all those who legally access them.
Bearing in mind the concern and commitment that Fleur de Paris reveals in the defense of personal data, several security measures, of a technical and organizational nature, were adopted in order to protect the personal data made available to it against its dissemination, loss, use misuse, alteration, unauthorized treatment or access, as well as against any other form of illicit treatment.
Additionally, third-party entities that, within the scope of providing services, process the Customer/User's personal data in the name and on behalf of Fleur de Paris, are obliged, in writing, to carry out appropriate technical and security measures that, at all times, meet the requirements set out in current legislation and ensure the defense of the data subject's rights (namely, the protection of the privacy and personal data of Customers/Users).
In this sense, on the Fleur de Paris website, the personal data collection forms require encrypted Browser sessions and all personal data transferred is stored securely in Fleur de Paris systems which, in turn, are covered of all physical and logical security measures essential to the protection of personal data.
Despite the security measures adopted by Fleur de Paris, we warn everyone who surfs the Internet that they must adopt additional security measures, namely, ensuring that they use a PC and Browser that are updated in terms of properly configured security patches, with active firewall, antivirus and anti-spyware and ensure the authenticity of the websites they visit on the internet, avoiding websites whose reputation they do not trust.
18. Under what circumstances is Data communicated to other Entities (Third Parties and Subcontractors)?
Fleur de Paris, within the scope of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, to the personal data of Customers/Users. When this happens, Fleur de Paris takes appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly enshrined and contractually safeguarded between Fleur de Paris and the third entity(ies).
Therefore, any entity subcontracted by Fleur de Paris will process the personal data of our Clients/Users, in the name and on behalf of Fleur de Paris and adopting necessary technical and organizational measures in order to protect personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access and against any other form of illicit processing.
In either situation, Fleur de Paris remains responsible for the personal data made available to it.
19. How do we use "Cookies"?
“Cookies” are small software tags that are stored on the computer through the browser, retaining only information related to preferences, not including, as such, personal data.
20. How can you find out about any changes to the Fleur de Paris Privacy Policy?
Fleur de Paris reserves the right, at any time, to make readjustments or changes to this Privacy Policy, with these changes being duly publicized in its various communication channels.